T&Cs

1. INTERPRETATION

1.1 Definitions:

  • Business Day: A day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.

  • Business Hours: The period from 8.30 am to 5.00 pm on any Business Day.

  • Conditions: The terms and conditions set out in this document as amended from time to time in accordance with clause 12.4.

  • Contract: The contract between the Supplier and the Customer for the sale and purchase of the Goods in accordance with these Conditions.

  • Customer: The person or firm who purchases the Goods from the Supplier.

  • Delivery Location: Has the meaning given in clause 5.2.

  • Force Majeure Event: An event, circumstance or cause beyond a party's reasonable control.

  • Goods: The goods (or any part of them) set out in the Order.

  • Order: The Customer's order for the Goods, as set out in the Customer's purchase order form, the Customer's written acceptance of the Supplier's quotation, or overleaf, as the case may be.

  • Specification: Any specification for the Goods, including any related plans and drawings, that is agreed in writing by the Customer and the Supplier.

  • Supplier: Bifold Door Store Ltd (registered in England and Wales with company number [Insert company number]).

  • Warranty Period: Has the meaning given in clause 6.1.

1.2 Interpretation:

(a) A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
(b) A reference to a party includes its personal representatives, successors and permitted assigns.
(c) A reference to legislation or a legislative provision is a reference to it as amended or re-enacted and includes all subordinate legislation made under that legislation.
(d) Any words following the terms including, include, in particular, for example or any similar expression shall be interpreted as illustrative and shall not limit the sense of the words preceding those terms.
(e) A reference to writing or written excludes fax and email.

2. PLACING AN ORDER AND ITS ACCEPTANCE

2.1 Placing your Order:
Please follow the onscreen prompts to place an order. Each Order is an offer by the Customer to buy the Goods specified in the Order subject to these terms.

2.2 Correcting input errors:
The Order process offers the Customer the opportunity to check and amend any errors before submitting the Order to the Supplier. The Customer is responsible for ensuring that the Order and any Specification submitted is complete and accurate.

2.3 Acknowledging your Order:
After the Customer places an Order, they will receive an email from the Supplier acknowledging receipt of the Order. This does not mean the Order has been accepted. Acceptance takes place as described in clause 3.3.

2.4 If we cannot accept your Order:
If the Supplier is unable to supply the Goods for any reason, they will inform the Customer by email and will not process the Order. If payment has already been made, the Supplier will refund the full amount as soon as possible.

3. BASIS OF CONTRACT

3.1 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate.

3.2 The Order constitutes an offer by the Customer to purchase the Goods in accordance with these Conditions. The Customer is responsible for ensuring the accuracy of the Order and any Specification.

3.3 The Order shall only be deemed accepted when the Supplier issues written acceptance (including email confirmation), at which point the Contract comes into existence.

3.4 The Customer waives any right to rely on terms in their own documents that conflict with these Conditions.

3.5 Any samples, drawings, or advertisements are for illustrative purposes only and do not form part of the Contract.

3.6 A quotation provided by the Supplier does not constitute an offer. Quotations are valid for 30 Business Days unless otherwise stated and may be withdrawn at any time.

3.7 If Goods are required to comply with Building Regulations (e.g. Part F or Part L), this must be specified by the Customer, and quotations may be amended accordingly.

4. GOODS

4.1 If the Goods are manufactured to a Customer Specification, the Customer shall indemnify the Supplier against all claims arising from infringement of third-party rights.

4.2 The Supplier reserves the right to amend the Specification if required by law or regulation, notifying the Customer accordingly.

5. DELIVERY

5.1 The Supplier shall ensure that:
(a) Each delivery is accompanied by a delivery note;
(b) Any required packaging return is clearly noted.

5.2 The Supplier shall deliver to the kerbside or agreed location (Delivery Location).

5.3 Delivery is complete when the Goods are unloaded at the Delivery Location.

5.4 The Customer must provide sufficient labour to unload. If not, redelivery charges may apply.

5.5 The Supplier is not liable for damage or loss arising during unloading.

5.6 Defects or damage must be reported within 24 hours of delivery.

5.7 Delivery dates are approximate. Delays from Force Majeure or Customer issues are not the Supplier’s responsibility.

5.8 If the Supplier fails to deliver, liability is limited to redelivery or replacement.

5.9 If the Customer refuses delivery, the Goods shall be deemed delivered on the attempted date.

5.10 A delivery variance of up to 10% shall not entitle the Customer to reject the Goods.

5.11 Delivery may be made in instalments.

6. QUALITY

6.1 The Supplier warrants that the Goods will:
(a) Conform to the Specification;
(b) Be free from material defects;
(c) Be of satisfactory quality.
Custom goods cannot be returned unless they breach this warranty.

6.2 If the Goods fail to meet the warranty, and:
(a) The Customer notifies within the Warranty Period;
(b) The Supplier can inspect the Goods;
(c) Goods are returned (at Customer’s cost),
Then the Supplier may repair or replace them.

6.3 The Supplier is not liable if:

  • The Goods are used after a defect is reported;

  • Instructions were not followed;

  • The defect results from Customer-provided Specification;

  • The Goods were altered without consent;

  • The defect arises from wear, damage, or misuse.

6.4 If only part of the Goods are defective, the Supplier is only responsible for that part.

6.5 No liability is accepted for indirect or consequential losses (e.g. reinstallation costs).

6.6 Except as stated, the Supplier has no further liability for Goods not meeting the warranty.

6.7 Implied terms from sections 13–15 of the Sale of Goods Act 1979 are excluded.

6.8 These Conditions apply to any repaired or replaced Goods.

7. TITLE AND RISK

7.1 Risk passes to the Customer on delivery.

7.2 Title passes when full payment is received.

7.3 Until title passes, the Customer must:
(a) Store Goods separately;
(b) Not remove any identifying marks;
(c) Insure the Goods;
(d) Notify the Supplier of insolvency events;
(e) Provide information upon request.

8. PRICE AND PAYMENT

8.1 Full payment is required before manufacturing unless otherwise agreed.

8.2 Prices are as set out in the Order.

8.3 Prices may increase with notice for:
(a) Cost increases;
(b) Changes requested by Customer;
(c) Delays caused by the Customer.

8.4 Prices exclude VAT and delivery charges unless otherwise specified.

8.5–8.6 Discounts/offers may be withdrawn at any time.

8.7 The Supplier may cancel any Order within 10 Business Days and refund the Customer.

8.8 Post-acceptance changes requested by the Customer are at the Supplier’s discretion.

8.9 Cancellation requests must be accepted in writing by the Supplier.

8.10 Late payments incur 4% interest above the Bank of England base rate.

8.11 All payments are due in full without deductions or set-off.

8.12 Pricing errors due to software issues entitle the Supplier to cancel Orders and refund in full.

9. LIMITATION OF LIABILITY

9.1–9.2 This clause applies to all liabilities under the Contract.

9.3 Liability is not excluded for:

  • Death or personal injury;

  • Fraud;

  • Sale of Goods Act section 12;

  • Consumer Protection Act 1987.

9.4 Liability is limited to the price of the Goods.

9.5 Excluded losses include:

  • Loss of profits, business, savings, data, goodwill, and all indirect losses.

9.6 This clause survives termination of the Contract.

10. TERMINATION

(Clauses 10.1–10.6 apply as previously written, substituting “Bifold Door Store” for the Supplier name.)

11. FORCE MAJEURE

Neither party is liable for failure to perform due to a Force Majeure Event. If it continues for 8 weeks, either party may terminate with 14 days’ notice.

12. GENERAL

12.1–12.10 All clauses on assignment, confidentiality, variation, notices, waiver, severance, and governing law remain unchanged, with "Bifold Door Store Ltd" replacing the original Supplier name.